Belmont Florist Returns, Refunds & Complaints Information

Our Fresh Flowers Guarantee to Belmont

At Belmont Florist, we are proud to be the trusted local florist serving the homes and businesses of Belmont and surrounding areas. We understand how important it is for your flowers to be beautiful and long-lasting, whether for special occasions or simply to brighten someone’s day. That’s why we offer a Fresh Flowers Guarantee with every order delivered in Belmont, ensuring your arrangement arrives in pristine condition and remains vibrant within our stated freshness window.

Damaged-On-Arrival Policy

Your satisfaction is our top priority. If your floral arrangement arrives damaged or not up to our usual standards, please inspect your flowers promptly upon receipt. Our damaged-on-arrival policy means that if you report the issue to us within 24 hours of delivery, we will promptly assess the situation and make it right. In most cases, we will offer a replacement arrangement or a full refund, based on your preference and the specific circumstances.

Freshness Window Commitment

We strive to deliver every bouquet at its peak. Our Freshness Window guarantee ensures that, provided proper care instructions are followed (ample water, away from direct sunlight and draft), your flowers should remain fresh for a minimum of 3 to 5 days from the time of delivery in Belmont. If you experience premature wilting or other concerns with the freshness of your order within this window, we encourage you to contact us with a photo and order details so we can investigate and provide support.

Refunded or Replaced – Your Options

If your flowers did not meet our freshness promise, or if they arrived damaged or significantly different from what was ordered, we offer a straightforward resolution process.

• Replacement: We will arrange a prompt replacement of your bouquet, ensuring you or your recipient receive the beautiful flowers you expected.
• Refund: If preferred, we can process a full or partial refund to your original payment method, depending on the nature of the issue.

Our friendly team will guide you through the returns process, ensuring it is simple and respectful of your time and expectations.

How to Make a Complaint

We value feedback from our Belmont customers as it helps us maintain high standards. If you wish to file a complaint regarding your flower order, our service, or any aspect of your experience, please let us know as soon as possible. Providing any helpful information, such as photographs, your order number, and a description of the issue, allows us to address your concern swiftly and appropriately.

Our process for complaints involves:

1. Documenting your concern and acknowledging receipt promptly.
2. Investigating the issue, which may involve communication with our delivery partners or florists.
3. Resolving your concern – whether it involves replacing, refunding, or another action – to your satisfaction as quickly as possible.

Please be assured that every complaint is treated with respect and seriousness. We are committed to maintaining our reputation as the florist Belmont trusts for quality and reliability.

Your Trusted Local Belmont Florist

Belmont Florist truly values the trust the local community places in us every day. We stand by our products and customer service, dedicated to ensuring every experience is a positive one. If you have any questions about our returns, refunds, or complaints policies, please don’t hesitate to contact us for assistance. Your happiness with our fresh flowers is always at the heart of what we do.