Welcome to Belmont Florist. These Terms & Conditions apply to all customers placing orders for online flower delivery in Belmont and the surrounding areas through our website. Please read these terms carefully before placing an order, as they set out your rights and obligations and those of Belmont Florist. By placing an order with us, you agree to be bound by these Terms & Conditions.
Belmont Florist specialises in providing high-quality fresh flower arrangements, plants, and related gifts delivered to customers in Belmont and nearby locations. Our online platform allows you to browse, select, and order a wide range of floral products for delivery within our designated coverage area. The following terms outline the process for purchasing through our online flower delivery service in the Belmont region.
1. Browsing & Selection
You may browse our online selection of flowers, arrangements, and plants available for delivery across Belmont and the surrounding areas. Photos of our products are for illustrative purposes. As flowers are a natural product, slight variations in colours, size, and variety may occur depending on seasonal and market availability. Where substitutions are required, we will use a similar style and equal or higher value product. Our team will endeavour to maintain the overall character and quality of your chosen arrangement.
2. Placing an Order
To place your order, select the desired floral product, provide the recipient details and delivery address (within Belmont or coverage areas), choose your preferred delivery date, and proceed to checkout. You must ensure that all details provided are complete and accurate. Please double-check all delivery information, as incorrect or incomplete information may result in delivery delays or failure.
3. Order Confirmation
Once your order has been placed, you will receive an order confirmation on screen and via email (if provided). This confirmation summarises the details of your chosen product(s), recipient information, and estimated delivery date. The confirmation does not constitute acceptance of your order but serves as a record of your offer to purchase. Your order will be accepted, and a contract between you and Belmont Florist will be formed when we process payment and confirm shipment or delivery.
4. Delivery Policy
Belmont Florist offers scheduled delivery services throughout Belmont and the surrounding areas. We will endeavour to deliver your order on your chosen date. However, circumstances beyond our control, such as traffic, adverse weather, or limited stock, may occasionally affect delivery. In the event of a delay, we will contact you to arrange an alternative solution wherever possible. All deliveries are made only within our listed coverage areas; it is your responsibility to check that the recipient's address falls within these zones.
It is the recipient's responsibility to be available to accept the delivery at the address provided. Where the recipient is unavailable, our delivery agent may attempt to leave the flowers in a safe location or with a neighbour, where appropriate. If neither is possible, we will attempt to contact you for further instructions or to reschedule delivery. Re-delivery may incur additional charges. Belmont Florist cannot accept liability for deliveries made in accordance with your instructions.
Payment for all online flower delivery orders through our website must be made in advance at the time of placing your order. We accept major payment cards and other forms of payment as indicated on our website. All prices are stated in Pounds Sterling (£) and include VAT at the prevailing UK rate. Your payment will be processed using secure payment gateways. Belmont Florist does not store your card details.
If your payment is declined or fails authorisation for any reason, your order will not be processed or dispatched.
Amendments
Should you wish to amend the details of your order (e.g., delivery address, message card, or product choice), please contact us as soon as possible following order placement. While we will do our best to accommodate changes, amendments to orders cannot be guaranteed once preparations for dispatch or delivery have begun, especially for same-day or next-day delivery.
Cancellations
You may cancel your order in accordance with your statutory rights under UK law. To cancel your order, please notify us at the earliest opportunity prior to the dispatch or delivery of your order. If you cancel after your floral order has been prepared or dispatched, you may be liable for the full cost of the product, as fresh flowers are perishable and specially created for each customer.
If you are cancelling for reasons of faulty, damaged, or incorrect goods, please see our section on refunds and replacements.
We take great pride in the quality and condition of our floral arrangements. If you are not completely satisfied with your order, or if the flowers arrive damaged, wilted, or not as described, please notify us within 24 hours of delivery. We may request a photograph of the product to assess the issue. Where we agree a refund or replacement is appropriate, we will process this without undue delay. Refunds will be credited using the original method of payment.
Please note that refunds or replacements for flowers that have not been cared for appropriately, or which you notify us about outside the 24-hour period, may not be upheld.
All our floral products are subject to availability. Occasionally, certain flowers, foliage, or sundries may be unavailable due to seasonal fluctuations or market supply. Belmont Florist reserves the right to substitute products of equal or greater value and similar style where necessary, without notice. Any substitutions made will maintain the integrity of the overall arrangement as close to your original selection as possible.
You are responsible for ensuring that any order placed contains accurate recipient and delivery details. If a re-delivery is required due to inaccurate address details, additional charges may apply. You also agree not to use our online flower delivery service in Belmont for any unlawful purpose or to cause harm or distress to individuals.
Belmont Florist strives to ensure the accuracy of all product information, descriptions, and prices. In the event that an error is discovered in the price or description of your order, we will notify you as soon as possible and give you the option to reconfirm or cancel your order. If we are unable to contact you or if you opt to cancel, a full refund will be provided. Any promotional offers are subject to specific terms and availability and may be withdrawn at any time.
Belmont Florist shall not be liable for any indirect or consequential loss, loss of enjoyment, loss of opportunity, or loss of business resulting from the use of our online flower delivery service in Belmont or surrounding areas. Our liability is limited to the purchase price of your order (excluding delivery costs where delivery has already been made). Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot legally be excluded under English law.
Belmont Florist will not be held responsible for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, adverse weather, strikes, governmental actions, supply chain disruptions, or failures of telecommunications or transport systems.
All content on our website, including images, artwork, product descriptions, logos, and designs, is the property of Belmont Florist or its content suppliers. Permission is granted to customers to view and interact with the site for making legitimate purchases only. Unauthorised use or reproduction of any materials on the website is strictly prohibited.
Belmont Florist is committed to protecting your privacy and complying with all aspects of UK data protection legislation. Information collected for the purposes of order placement and delivery is processed in accordance with our Privacy Policy and will not be shared with third parties except as necessary to fulfil your order or as required by law.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.
We may update or amend these Terms & Conditions from time to time. Any revised terms will be published on our website and take immediate effect for new orders. Your continued use of our website or services following any changes constitutes acceptance of those changes. If any part of these Terms & Conditions is determined by a competent authority to be invalid, unlawful, or unenforceable to any extent, such term will be severed while the remaining provisions remain in effect.
These Terms & Conditions, alongside our Privacy Policy, constitute the entire agreement between you and Belmont Florist regarding our online flower delivery in Belmont and the surrounding areas, superseding any previous agreements, arrangements, or representations.
If you have any questions regarding these Terms & Conditions or require clarification of any clause, please contact us prior to placing your order.
Geographic Scope
These Terms & Conditions apply to all customers purchasing from Belmont Florist for delivery across Belmont and the surrounding areas as listed on our website at the time of purchase.
Thank you for choosing Belmont Florist for your flower delivery needs in Belmont and nearby locations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Belmont, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Belmont.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
